End-to-end transport logistics
From storage to process control to transport - we support you in the complete supply chain management in transport logistics. With our many years of industrial experience, our own fleet and global logistics network, we reduce your administrative costs and give you transparency and reliability.
Demo pool service for technical equipment
Who doesn't like to test a technical device before buying it? With our demo pool service, you can easily present technical devices to customers, check the availabilities in the system, store devices with us and have them transported and installed by us.
Bronze medal for our commitment to sustainability
If you want to improve, you should regularly allow an honest look from the outside – and that is exactly what we have done. We had our sustainability performance scrutinized by EcoVadis. As a result, the LGI Group was awarded the bronze medal in November 2024.
ReuseIT for a second life
ReuseIT brings ecology and economy into harmony. With the refurbishment of your used IT equipment, old equipment can be resold, individual components reused or recycled.
Career at PTS
Interested in digitalisation and process optimisation? We are business enablers and drivers. We support the improvement of any IT infrastructure and take care of the optimisation and digitalisation of existing processes and more.
Glossary
Reverse logistics encompasses all logistics processes in which a product moves at least one step backwards in its supply chain, such as returns or the recycling of goods. Although the tasks of reverse logistics differ fundamentally from those of distribution logistics, they are no less varied or demanding. For example, the following tasks fall within the scope of reverse logistics:
In addition to these specific tasks, reverse logistics also deals with fundamental issues such as obtaining spare parts, rectifying packaging errors or managing various delivery problems.
For legal reasons alone, some companies will not be able to do without reverse logistics. For example, EU directives oblige companies to take back batteries, old electrical appliances and more. In distance selling, customers also have a statutory right of cancellation and therefore the right to return goods. However, practical necessities and advantages also make the development of efficient return logistics indispensable.
The influence of reverse logistics on customer satisfaction should not be underestimated. The returns rate in e-commerce, for example, is between 10% and 25%, depending on the industry. The smooth processing of these returns, from the uncomplicated return to the replacement delivery, is therefore a key factor for customer satisfaction and therefore also for the economic success of the seller. Long-term customer loyalty to the company is also hardly conceivable with inadequate reverse logistics.
Individual returns can differ greatly from one another. An item that is returned in its undamaged original packaging may be able to go straight back on sale, while a defective product may require extensive repairs or may not be salvageable at all. This is where return logistics helps to find the most efficient way to process each return and thus reduce costs.
For high-value products, such as ICT devices that are no longer needed, it makes sense to systematically collect and recycle them.
Here, LGI not only offers professional return logistics, but with our reuseIT service, we also offer an opportunity to actively contribute to conserving valuable raw materials and reducing emissions.
Our aim is also to extend the useful life of devices and find the best possible reuse for them.
Your contact
Cluster Manager reuseIT
Frank Bahnmüller
+49 7032 2291 605
frank.bahnmueller@reuseit.de
Regardless of how efficiently a company’s reverse logistics works, it is still most favourable to keep the number of returns as low as possible. To this end, reverse logistics has developed some basic rules that have proven themselves in practice:
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